Terms and Conditions

For live online programs, attendance may be verified through one or more of the following methods, ensuring we meet customer expectations regarding participation verification: 

- Platform attendance reports 

- Login and logout records 

- Participant name verification 

- Required participation checks 

- Chat responses 

- Poll responses 

- Completion of program evaluation 

- Other reasonable attendance-tracking methods 

For live in-person programs, attendance verification can be conducted through various means, which also align with our terms and conditions agreement: 

- Sign-in and sign-out sheets 

- Badge or registration check-in 

- Attendance roster 

- Presenter or staff verification 

- Completion of program evaluation 

Participants must attend the full program and complete all required attendance verification procedures to be eligible for a certificate of completion. Our return and refund policy states that partial credit may not be available unless specifically stated in the program materials.

Certificates of completion will be issued only to participants who meet all attendance and participation requirements, aligning with our customer expectations. Certificates will generally be distributed by email within 10 business days after the program, unless otherwise stated in our terms and conditions agreement. Participants are responsible for ensuring that their name, email address, and professional information are entered correctly during registration. Sunshine Interventions, PLLC may correct administrative errors on certificates when appropriate, adhering to our return and refund policy. Participants are responsible for retaining their own certificates for licensure, certification, employment, or professional documentation purposes.

Sunshine Interventions, PLLC may offer programs for continuing education credit when appropriate and when approval has been granted by the relevant approval body. Program promotional materials will identify the type and number of continuing education hours available when applicable. Participants are responsible for confirming whether a program meets the requirements of their licensing board, credentialing body, employer, or professional organization, in line with customer expectations. Additionally, it is important for participants to review our terms and conditions agreement, as completion of a program does not guarantee acceptance of continuing education credit by a specific licensing board or credentialing organization. For programs submitted for NBCC Single Program Approval, Sunshine Interventions, PLLC will not advertise the program as NBCC-approved unless and until approval has been granted. NBCC’s application instructions state that prior to application approval, the provider must not mention NBCC when advertising the program, and our return and refund policy will apply in such cases.

Participants may be asked to complete a program evaluation following the training. Evaluations are essential for assessing program quality, presenter effectiveness, relevance of content, achievement of learning objectives, and opportunities for improvement in line with customer expectations. Additionally, participant feedback may inform updates to the return and refund policy, aid in revising program materials, and support the terms and conditions agreement for quality assurance processes.

Sunshine Interventions, PLLC is dedicated to meeting customer expectations by providing professional, respectful, and high-quality educational programs. 

Participants who have a complaint or concern regarding a program, presenter, registration issue, certificate issue, accessibility concern, or any other program-related matter should submit their concerns in writing to:

Sunshine Interventions, PLLC

Email: info@sunshineinterventions.com

Mailing Address: PO BOX 315 Durham, NC 27702

Written complaints should include:

- Participant name

- Program title

- Program date

- Description of the concern

- Requested resolution, if applicable

Sunshine Interventions, PLLC will review complaints in a timely manner and make reasonable efforts to respond within 10 business days. Some matters may require additional review. The resolution may include clarification, correction of administrative errors, transfer to another program, refund consideration in accordance with our return and refund policy, or other appropriate action.

Please note that the submission of a complaint does not guarantee a specific outcome.

Changes to Terms and Conditions

Sunshine Interventions, PLLC may update these Terms and Conditions at any time. Updated terms will be posted on the website along with a revised effective date. Participants are encouraged to review the terms and conditions agreement before registering for a program.

Sunshine Interventions, PLLC is dedicated to meeting customer expectations by providing programs that adhere to applicable accessibility requirements, including the Americans with Disabilities Act when relevant. Participants in need of accommodations should reach out to Sunshine Interventions, PLLC at [insert email address] as early as possible, ideally at least 10 business days before the program date, in accordance with our terms and conditions agreement. Reasonable accommodation requests may include, but are not limited to: accessible seating, captioning requests, enlarged materials, modified participation procedures, technology-related accessibility needs, and other reasonable supports based on the program format. While Sunshine Interventions, PLLC will make reasonable efforts to fulfill accessibility needs, we may not be able to accommodate requests received close to the program date, in line with our return and refund policy.

Participants attending live online programs are responsible for ensuring they meet customer expectations by having access to a reliable internet connection, an appropriate device, audio capability, and any required virtual platform. Sunshine Interventions, PLLC is not responsible for participant-side technology issues, including poor internet connection, device malfunction, software incompatibility, or inability to access the program due to user error, as outlined in our terms and conditions agreement. If a major platform-wide or presenter-side technology issue prevents the delivery of the program, Sunshine Interventions, PLLC may reschedule the program or provide another appropriate resolution in accordance with our return and refund policy.

Sunshine Interventions, PLLC trainings are designed to meet customer expectations by providing professional education and skill development. It is important to note that the training content is not a substitute for clinical supervision, legal consultation, medical advice, diagnosis, or individualized treatment planning, as outlined in our terms and conditions agreement. 

Participants are responsible for using their own clinical judgment and practicing within the scope of their professional license, training, competence, ethics code, and applicable laws and regulations. 

Programs that discuss interventions such as trauma-informed care, heart rate variability, biofeedback, nervous system regulation, or related approaches are intended solely for educational purposes. Participants should seek additional training, supervision, consultation, or certification as needed before implementing specialized interventions in clinical practice, keeping in mind our return and refund policy. 

Record Retention 

Sunshine Interventions, PLLC maintains program records securely for the duration required by applicable continuing education policies. For NBCC-related programs, NBCC’s Single Program Application outlines a secure record-keeping process for retaining necessary materials for 5 years following each offering of the program. 

Records may include: 

- Program title and description 

- Learning objectives 

- Presenter information 

- Agenda 

- Attendance records 

- Evaluations 

- Certificates issued 

- Promotional materials 

- Complaint records 

- Approval documentation, when applicable

Participation in a training, workshop, consultation, or educational event through Sunshine Interventions, PLLC does not create a therapist-client relationship, supervisory relationship, medical provider-patient relationship, or legal advisory relationship. It is important to understand that customer expectations regarding these events are focused on educational value rather than direct clinical, legal, or medical advice. The educational examples, case discussions, and consultation-based content provided are intended for learning purposes only and should not be interpreted as such. Additionally, please review our return and refund policy and terms and conditions agreement to ensure clarity on these matters.

Participants are expected to uphold customer expectations by protecting client confidentiality during trainings, discussions, consultations, and question-and-answer periods. It is imperative that participants do not disclose any identifying client information or protected health information.

In instances where case examples are discussed, they should be de-identified and presented in accordance with applicable professional ethics, privacy laws, and organizational policies, aligning with our terms and conditions agreement.

Sunshine Interventions, PLLC may utilize fictionalized, composite, or de-identified examples for educational purposes, ensuring compliance with our return and refund policy when applicable.

Privacy

Participant information collected during registration is utilized for program administration, communication, attendance verification, certificate distribution, evaluation, and recordkeeping.

Sunshine Interventions, PLLC does not sell participant information. This information may be shared only as necessary for payment processing, registration management, continuing education compliance, legal requirements, or other legitimate business purposes.

All program materials, slides, handouts, worksheets, recordings, documents, and educational resources provided by Sunshine Interventions, PLLC are the intellectual property of Sunshine Interventions, PLLC unless otherwise stated. Participants may use materials for personal professional learning in accordance with our terms and conditions agreement. However, these materials may not be copied, distributed, sold, uploaded, modified, reproduced, or used for commercial training purposes without written permission from Sunshine Interventions, PLLC. We also encourage you to review our return and refund policy regarding any inquiries related to customer expectations.

Participants may not record, screenshot, livestream, reproduce, or distribute any portion of a Sunshine Interventions, PLLC program without prior written permission, in accordance with our terms and conditions agreement. If Sunshine Interventions, PLLC records a program, participants will be notified, and recording availability, if any, will be described in the program materials. We also encourage participants to familiarize themselves with our customer expectations regarding participation. For programs approved as live continuing education events, watching a recording may not qualify for live continuing education credit unless specifically approved and stated, which is outlined in our return and refund policy.